Sunday, September 30, 2012

Professionalism in Plumbing

I'm going to be defining Ball Plumbing Company's Code of Ethics in the coming months. The first is Professionalism.

From this day on, we swear to offer maximum Professional Conduct in all our affairs. Even me, I swear it. Really.

Imagine what maintaining a professional attitude is  like for a plumber who spends the time under houses, digging in the yard, or rescuing a cell phone from the carnivorousness toilet!


Coupled with the physical demands of plumbing, plumbers need to know the how and whys of making water, gas, propane, and air flow correctly. Acting professionally requires knowing the technical and we do. Usually.


Also, a huge part of professionalism in plumbing is honestly getting the homeowner to part with the hard earned cash. Our hourly rates and mark-ups are transparent and posted on the internet for all to see. The contract prices for most jobs are in the book and written in stone.


Customer service. Many people do customer service as part of their job. The plumber, electrician, car mechanic, doctors, lawyers....lots of careers require customer service skills. All of us will tell you it's the hardest part. No need for me to get into specifics, is there.


What's great plumbing customer service to one person is horrible to the next. Nothing much anyone can do about that except to keep the customer's needs in the forefront.


So, while acting in a professional manner is difficult even for the ultra-professional, we at Ball Plumbing promise to maintain it while covered in mud and freezing our butts off. Or wiping off the rescued cell phone..ewwwww! 


See? I'm not that big of a jerk. Usually.



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