Friday, January 22, 2010

Price Complaints

Whenever I leave a job, you'll hear "If there are any problems, call me." My warranty is honest...as long as the problem is my workmanship.

Lately, I've had a complaint about the price. Most of the time, the price is out of the price book (that's 4 years old) and a written work order has been approved and signed.

Okay, standard stuff for repair work. You get a price for it that includes parts and labor (excludes the Gov's Fee). If it takes me twice as long, the price is the same, right? My regulars know this to be true and as a consumer, I personaly prefer it this way.

But what if everything goes quick and my 30 years (yikes) of repair experience finally pays off and I gain an hour on ya? Should I discount the price? If I discount it, should I increase it if it takes me twice as long?

This all stems from a complaint on Angies List about a 250.00 bill. I left a response similar to this post, but more direct. I did NOT refund any money for the same reasons I posted here.
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